LEGAL REFERENCE

Our Terms Shape Your Account

When you open an account with epic138, you're joining a platform built around clear rules and your payment security. These terms cover how we operate, what you can...

DANAOVOGoPayQRIS

Account access Read FAQ

Policy Foundation & Jurisdiction

epic138 operates under the laws and regulations applicable to our supported regions in Indonesia. These terms apply the moment you create your account and remain in effect for as long as you use our platform. We comply with local payment frameworks for DANA, OVO, GoPay and QRIS transactions. Your account, deposits and withdrawals are governed by the rules outlined here. If any

term conflicts with local law in your region, the local law takes precedence. We review and update these terms periodically to reflect changes in regulation and our service scope.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Get Help With Our Terms

Team online

Live Chat

Our support team is available during business hours to answer questions about account rules, payment terms and policy details. Open the chat widget on any page.

Email Support

Send policy questions to our support inbox and we'll respond within 24 hours. Include your account email and the specific term you're asking about.

Account Settings

Review your account agreement, payment method terms and privacy settings directly in your account dashboard under Settings > Legal & Policies.

TRUST MARKERS

Why Our Terms Matter

Transparent Rules

We write our terms in plain language so you understand exactly what happens when you deposit via DANA, OVO, GoPay or QRIS, and what we expect from you.

Payment Security

Our terms outline how we protect your financial data and ensure every QRIS, DANA, OVO and GoPay transaction is encrypted and verified before processing.

Account Protection

We detail the steps we take to keep your account secure, including login verification, withdrawal confirmation and fraud detection across all payment methods.

Dispute Resolution

If a transaction goes wrong or you have a concern, our terms explain exactly how we investigate and resolve issues with your DANA, OVO, GoPay or QRIS payments.

Regular Updates

We notify you of material changes to these terms via email and in-app notification. You can review the full history of updates in your account settings.

Local Compliance

Our terms reflect Indonesian payment regulations and local law requirements for QRIS, DANA, OVO and GoPay, ensuring your account stays compliant.

How Our Terms Align

Account Creation

You must be 18 or older and provide accurate identity information. Accounts are verified within minutes so you can fund via DANA, OVO, GoPay or QRIS right away.

Deposit & Withdrawal

All deposits and withdrawals use DANA, OVO, GoPay or QRIS. Deposits are instant; withdrawals process within 24 hours. Minimum and maximum limits apply per transaction.

Responsible Account Use

You agree not to share your account, use automated tools or engage in fraud. We monitor for suspicious activity and reserve the right to suspend accounts that violate these rules.

Liability & Disputes

epic138 is not liable for third-party service interruptions, payment processor delays or network issues. Disputes are resolved through our support team within 7 business days.

Content & Intellectual Property

All game titles, logos, graphics and platform design are owned by epic138 or our partners. You may not copy, modify or redistribute any content without written permission.

Termination Rights

We can close your account if you breach these terms. You can close your account anytime; remaining balance is paid out via your registered DANA, OVO, GoPay or QRIS method.

Changes to Terms

We may update these terms at any time. Continued use of your account after an update means you accept the new terms. We'll notify you of major changes in advance.

What Defines Our Platform

Instant Account Setup

Create your account in under two minutes. Verify your identity, link your DANA, OVO, GoPay or QRIS wallet, and you're ready to explore the full lobby immediately.

Live Casino Tables

Our terms guarantee access to live dealer games with real-time streaming, fair play certification and transparent betting rules. Join a table whenever you want.

Slot Lobby Variety

Browse hundreds of slot titles from top providers. Our terms ensure every game is tested for fairness and every spin is recorded on your account statement.

Sportsbook Markets

Bet on live and upcoming sports events with real-time odds. Our terms cover market integrity, settlement rules and how we handle disputed outcomes fairly.

Multi-Device Access

Play on desktop, tablet or mobile. Your account, balance and game history sync instantly across all devices. Terms apply equally on every platform.

Payment Flexibility

Deposit and withdraw using DANA, OVO, GoPay or QRIS. Our terms guarantee no hidden fees, transparent exchange rates and same-day processing for all transactions.

Common Questions About Our Terms

Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click it, create a new password and log back in. Your account and balance remain untouched. If you don't receive the email, check your spam folder or contact support.

No. Our terms allow one account per person. Multiple accounts are prohibited and may result in suspension. If you accidentally created two accounts, contact support and we'll help you consolidate or close the duplicate.

Minimum deposit is Rp 50,000 via DANA, OVO, GoPay or QRIS. Maximum per transaction is Rp 50,000,000. Daily Deposit references may apply based on your account age and verification level. Check your account settings for your specific limits.

Withdrawals to DANA, OVO, GoPay or QRIS typically process within 24 hours. Most complete within 2–4 hours during business hours. Weekend and holiday processing may take longer. Your balance is reserved the moment you request withdrawal.

If a game disconnects, your session is saved. Log back in and the game resumes from where it stopped. Your bets and winnings are recorded on your account statement. If you believe a bet was lost due to a technical issue, contact support with your session ID.

Yes. Go to Account Settings > Close Account and follow the prompts. Any remaining balance is paid to your registered DANA, OVO, GoPay or QRIS account within 24 hours. Once closed, you can reopen a new account after 30 days.

We collect your name, email, phone number and payment details to verify your identity and process DANA, OVO, GoPay and QRIS transactions. All data is encrypted and stored securely. We never share your information with third parties without your consent, except where required by law.